Work Experience

Acquia (acquired AgilOne) Dec 2019 - Present
Senior Product Manager, Marketing Cloud
Sunnyvale, CA

• Defining and managing key parts of the Acquia Marketing Cloud integration strategy
• Doubling down on the enhancement and support of the AgilOne CDP

AgilOne Apr 2018 - Dec 2019
Product Manager
Sunnyvale, CA

• Manage the following products end-to-end: Actions, 360 Profiles, 3rd party integrations, & several platform items
• AgilOne Actions drives multi-channel marketing campaigns for nearly 150 brands
• Key responsibilities: product lifecycle, backlog, documentation, & sales enablement

AgilOne Feb 2017 - Apr 2018
Implementation Consultant
Sunnyvale, CA

• Onboarded three enterprise B2C companies to the AgilOne Customer Data Platform
• 50% client interaction to refine business requirements, client training, reviewing results, and project management
• 50% technical design of ETL and SQL to cleanse, aggregate, and enhance data

Accenture Federal Services Jun 2013 - Feb 2017
Business & Technology Consultant
San Francisco, CA

• Lead the performance tuning team of a large (150 TB) USPS Oracle database
• Database drives significant revenue retention for the client by processing >1 billion mail scans per day
• Translate business requirements to technical requirements with help of multidisciplinary team
• Organize and orchestrate performance and operations testing efforts
• Redesigned reporting system to improve bottleneck visibility
• Automated/streamlined several work processes and testing efforts, reducing team size
• Led shakeout and performance testing of the database upgrade from Oracle 11g to 12c

Department of Bioengineering, UCLA Jun 2011 - Jun 2012
Undergraduate Research Associate | P.I.: Dr. James Dunn
Los Angeles, CA

• Collagen and heparan sulfate coatings differentially alter cell proliferation and attachment in vitro and in vivo. Christopher M. Walthers, Chase J. Lyall, Alireza K. Nazemi, Puneet V. Rana, and James C.Y. Dunn. TECHNOLOGY (doi: 10.1142/S2339547816400033)

Eastdil Secured Jun 2010 - Jun 2011
Information Technology Intern
Santa Monica, CA

• Provided direct customer assistance for a cloud-based document sharing portal
• Wrote property and financing email teasers in HTML
• Updated company intranet using Visual Basic

Skills

Computer Programming
	Advanced	SQL, Oracle 12c Performance Tuning
	Proficient	PL/SQL, HTML
	Novice	Java, Python, Unix, Amazon Web Services
Systems Integration
	Proficient	Agile, Scrum, Requirements Analysis/Development, Use Case/User Story Development
	Novice	Process Analysis and Modeling/Design, Functional Design, Database Design
Business Implementation
	Novice	Business Process Design, Change Enablement, Customer Relationship Development, Project Management, Proposal Development

Leadership

Johns Hopkins University Recruitment | Accenture Sep 2013 - Jan 2015
Center for Leadership Education Recruitment Lead

• Directed Accenture recruitment efforts at the JHU Center for Leadership Education
• Led Accenture informational presentations on campus

DC Analyst Action Team | Accenture Sep 2013 - Jan 2015
Community Service Co-Lead

• Led a team of ten analysts in planning and executing monthly volunteer events
• Organized mock interview and job transfer assistance workshops for DC homeless

Hopkins Biotech Network | Johns Hopkins University Nov 2012 - May 2013
Director of Events and Marketing

• Coordinated monthly informational, networking, & etiquette events for JHU students

Activities

Bay to Breakers Volunteer Lead | Accenture Mar 2016 - May 2016
   Led 50 Accenture volunteers over three days at the 2016 Bay to Breakers 12k

Ronald Reagan Medical Center Volunteer | UCLA Sep 2011 - Jun 2012
   Patient escort volunteer: 100+ hours transporting patients and observing procedures

New Salvation Ministries Volunteer | Skid Row, Los Angeles, CA Sep 2010 - Jun 2012
   Organized and distributed food monthly to homeless at the Union Rescue Mission

Campus Crusade for Christ | UCLA Sep 2010 - Jun 2012
   Participated weekly in Real Life Meetings, Bible study, and helped lead Safe Rides

Biomedical Engineering Society | UCLA Sep 2008 - Jun 2012
   Participated in networking, informational, and social events

Sigma Chi Fraternity, Delta Eta Chapter | UCLA Sep 2008 - Jun 2012
   Participated in brotherhood events, including philanthropic and recruitment events

Eagle Scout | Troop 543, Orange, CA Aug 2003 - Jun 2008
   Project: Refurbished a section of Santiago Oaks Regional Park that burned in a wildfire

Awards & Distinctions

W.S.E. Deans Tuition Fellowship | Johns Hopkins University
   $25,000 given to applicants demonstrating a strong penchant for engineering

Undergraduate Research Fellows Program | University of California, Los Angeles
   $2,000 given to support students excelling in undergraduate research